Terms of Service
Please read these terms carefully before using our website or placing an order. By accessing NutriVello, you agree to be bound by the following terms and conditions. These terms apply to all visitors, users, and customers of our website.
Acceptance of Terms
By accessing, browsing, or using this website in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of the website immediately. Your continued use of the website following any updates to these terms constitutes your acceptance of the revised version.
Eligibility
You must be at least 18 years of age to use this website and make purchases independently. If you are under 18, you may only use this website under the direct supervision of a parent or legal guardian who agrees to these terms on your behalf. By using this website, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into a binding agreement.
Use of Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. Prohibited conduct includes — but is not limited to — transmitting harmful, offensive, or misleading content; attempting unauthorized access to any part of our systems; using automated tools to scrape or harvest data; and using the website to distribute spam, malware, or fraudulent content. We reserve the right to suspend or terminate access to any user who violates these conditions.
User Accounts
When you create an account with NutriVello, you are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at support@nutrivello.com or call +91 85509 07749 if you suspect any unauthorized use of your account or any other breach of security. NutriVello will not be liable for any loss or damage arising from your failure to adequately protect your account credentials.
Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information at the time of checkout. It is your responsibility to keep your account details up to date at all times, including your email address, delivery address, and payment information. We reserve the right to cancel or refuse any order if we detect inaccurate, incomplete, or suspicious billing information. Providing false information may result in permanent suspension of your account.
Payments
All orders must be paid in full before they are processed or dispatched. Payments are handled securely through trusted third-party payment providers that comply with industry security standards. NutriVello does not store your payment card details on our servers. In the event of a failed transaction, payment dispute, or chargeback, your order may be placed on hold or canceled until the matter is fully resolved. Any applicable taxes or convenience fees will be displayed clearly at checkout.
Pricing and Availability
All prices listed on the website are in Indian Rupees (INR) inclusive of applicable taxes, and are subject to change without prior notice. We reserve the right to modify, limit, or discontinue any product or offer at any time. In the event of a pricing error on our website, we will contact you before processing your order and give you the option to proceed at the correct price or cancel. Product availability is not guaranteed and may vary based on current stock levels.
Products and Services
We make every reasonable effort to accurately describe and display our products on the website. However, as our products — including fruit rolls, dehydrated fruits, and mixing powders — are crafted from natural ingredients, there may be slight variations in color, texture, size, or appearance between batches or from the images shown. These natural variations are completely normal and do not constitute a defect or compromise the quality, safety, or nutritional value of the product.
Shipping
Delivery timelines shown at checkout are estimates only and may be affected by factors beyond our control, including courier delays, public holidays, extreme weather conditions, or logistical disruptions. NutriVello is not liable for delays caused by third-party logistics or courier partners once the order has been handed over for dispatch. You will receive a shipment confirmation and tracking number via email once your order has been dispatched. For any shipping concerns, please contact us at support@nutrivello.com.
Returns and Refunds
Our returns and refund process is governed by our dedicated Refund Policy, which forms part of these Terms of Service. We strongly encourage you to review it before making a purchase. Return requests must be raised within 7 days of delivery and are subject to the conditions outlined in that policy. For any return or refund queries, contact us at support@nutrivello.com or call +91 85509 07749.
Cancellation
Orders may be canceled by the customer at any time before they have been shipped. Once an order has been dispatched, it can no longer be canceled — please refer to our Refund Policy for post-delivery options. NutriVello also reserves the right to cancel any order at our discretion — for example, in cases of stock unavailability, suspected fraudulent activity, or payment verification failure. In such cases, a full refund will be issued promptly to your original payment method.
Intellectual Property
All content on this website — including but not limited to text, graphics, logos, product images, descriptions, layout, and software — is the exclusive intellectual property of NutriVello and is protected under applicable Indian and international copyright and trademark laws. You may not copy, reproduce, distribute, publish, display, or use any content from this website for commercial or non-commercial purposes without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
Third-Party Links
This website may contain links to external third-party websites for informational purposes or your convenience. The presence of these links does not imply any endorsement, affiliation, or sponsorship of those websites by NutriVello. We have no control over the content, privacy practices, or terms of any third-party website and accept no responsibility for them. We encourage you to carefully review the terms and privacy policies of any external website you choose to visit.
Limitation of Liability
To the fullest extent permitted by applicable law, NutriVello and its directors, employees, or agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of this website, any products purchased through it, or any interruption or error in the service. Our total cumulative liability to you under any circumstances shall not exceed the amount you paid for the specific order giving rise to the claim.
Disclaimer
NutriVello's products are food items intended for general consumption and are not intended to diagnose, treat, cure, or prevent any medical condition or disease. Nothing on this website constitutes professional medical, nutritional, or dietary advice. Customers are solely responsible for checking ingredient lists and nutritional information for potential allergens or sensitivities before purchasing. If you have a known food allergy, intolerance, or underlying health condition, we strongly recommend consulting a qualified healthcare professional before consuming our products.
Indemnification
You agree to indemnify, defend, and hold harmless NutriVello, its founders, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, penalties, or expenses — including reasonable legal and professional fees — arising out of or in connection with your use of this website, your violation of these Terms of Service, your breach of any applicable law, or your infringement of any third-party intellectual property or other rights.
Changes to Terms
NutriVello reserves the right to update, revise, or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon being posted to the website. The "Last updated" date displayed at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically to stay informed. Continued use of the website after any changes constitutes your acceptance of the updated terms.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any aspect of your experience with NutriVello, our team is happy to help. Please don't hesitate to reach out to us through any of the channels below — we aim to respond within 2 business days.