Privacy Policy

Introduction

NutriVello is committed to protecting your privacy and handling your personal information with the care and transparency it deserves. This Privacy Policy applies to all information collected through our website, during purchases, and through any communications you have with us. We encourage you to read this policy carefully so you understand how your data is being used and what rights you have over it.

Information We Collect

When you browse our website or place an order, we may collect the following types of information:

• Personal details — your name, email address, phone number, and delivery address provided during checkout or account registration.
• Payment information — billing details handled securely through our third-party payment providers. We do not store card details on our servers.
• Usage data — information about how you interact with our website, including pages visited, time spent, browser type, device, and IP address.
• Communication data — any messages, queries, or feedback you send us via email or our contact channels.

How We Use Your Information

The information we collect is used strictly for the following purposes:

• Processing and fulfilling your orders, including sending order confirmations and shipping updates.
• Managing your account and providing customer support when you reach out to us.
• Improving our website, product offerings, and overall user experience based on usage patterns.
• Sending you promotional offers, new product updates, or newsletters — only if you have opted in to receive them.
• Complying with applicable legal obligations and resolving any disputes that may arise.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how visitors use our site. Cookies allow us to remember your preferences, keep items in your cart, and analyze site traffic. You can control or disable cookies through your browser settings at any time, though doing so may affect certain features of the website. By continuing to use our site, you consent to our use of cookies.

Third-Party Services

To operate our website and process orders efficiently, we work with trusted third-party service providers. These include payment gateways, shipping and logistics partners, and website analytics tools. Each of these providers has their own privacy policy governing how they collect and handle data. We only share the minimum information necessary for them to perform their services, and we do not permit them to use your data for any other purpose.

Data Sharing

NutriVello does not sell, trade, or rent your personal information to any third party for marketing purposes. Your data may be shared only with trusted service providers who assist in running our business — such as payment processors, delivery partners, and email service providers — and only to the extent required to fulfil their function. We may also disclose your information if required to do so by law or in response to valid legal requests from authorities.

Data Security

We take the security of your personal data seriously. NutriVello implements reasonable technical and organizational measures — including encrypted connections (SSL), secure servers, and access controls — to protect your information from unauthorized access, loss, or misuse. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, update, or request deletion of the personal information we hold about you at any time. If you'd like to review, correct, or remove your data from our records, please contact us at support@nutrivello.com. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection laws. You also have the right to withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email we send.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected — including processing your orders, maintaining your account, and meeting our legal and financial obligations. Once your data is no longer required, it is securely deleted or anonymized. If you request deletion of your account, we will remove your personal information except where retention is required by law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to check back periodically. Where changes are significant, we may also notify you directly via email. Continued use of our website after any update constitutes your acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please get in touch with us. We're here to help and will respond within 2 business days.